Rubicon DX17 Automatic Foldable Electric Wheelchairs for Adults - Deluxe One Click Fold and Unfold - Super Horse Power (600W Motor Power) - Longest Range (up to 25miles with 2x12AH Dual Battery)

I love the look of the chair and it works great. It’s very heavy though and will need someone strong to move it in and out of a vehicle. I had some trouble getting it to open up and contacted the number on the enclosed card. I only let the phone ring a few times before I hung up as I was going to call back at a better time. To my surprise… The seller contacted me via text to see if they could help. She then called me and I explained my problem. Within 10 minutes I was forwarded some instructions as well as a video and we got the chair up and running!! Fantastic customer service!!

I ordered this chair because I wanted somtething that I could operate totally myself and also could travel by plane with . The auto fold feature was essential for me and it worked beautifully. Customer service made sure that I had the right size battery to comply with airline regulations. They also were really responsive to any questions I had about operating it. For a few reasons I was not able to use the chair on my own--because of my mobility issues, not because of the product--and had to return it. Again, customer serice was great, they helped with the return process and it was smooth and easy and fast. For that reason in particular, I give it a 5.

I am pleased with my new Rubicon wheelchair, the ride is smooth and steady; the controls are easy to use, My only suggestion for future models would be to widen the space between the front wheels. While the seat is a standard chairwith of 18 inches, the space between the front wheels s too narrow, crowding the lower legs and making it difficult to get on or off the chair

wheelchair does not function outside on flat grass. I joystick to move and its doesnt, like it needs traction. Useless. The joystick does not always function when trying to use. The wheels on it have a hard time to function in turning from a stand still position. Unless you put in high gear then you get a little to work. Called company told them problems and said they will see what can be done but have heard nothing.So big money out with a not so good functioning wheelchair. Cant get remote to work either. Very bad choice of wheelchair I am stuck with.

This scooter looks cool and is structurally sound but the joystick is terrible. After I let off of it the scooter keeps rolling up to a foot before it finally stops. The joystick is also not very responsive and it has caused me to bang into my walls a lot. The motors are supposed to be 350w each but they don’t seem to go up an incline very well. My old scooter was a Rascal 320 and the joystick worked great and when you let off of it the scooter stopped. The Rubicon is made in China. My Rascal was made in USA. There are several scooters for sale on Amazon that all look alike but have different names on them so beware they are all made in China. There are much better scooters out there and I regret buying this Rubicon for $1599.

2x300 watt motors my came with 2x250 watt motors. Run flat Tires my are air filled.Both 2022 model got 2019 instead.Battery is 4 years old. tires came less than 10 bls. Had to infate to 35 lbs. With all thatI do like the wheelchair. Not the company.

My husband is a 77 year old veteran and the VA supplied a scooter some years ago, but it’s bulky and he wanted this chair to navigate around our senior independent apartment complex.Anyway, we had this huge box delivered and we were all excited assembling his new chair….etc. BUT the very next day FedEx arrived on our doorstep with another huge box containing the identical chair… I ran to check my bank account and there was a SECOND charge on our credit card! ($1,599.00)Our immediate response was “OMG” …. Ordering this on Amazon, the billing issue, even the geographical differences (we live in Fl and Rubicon is in California) this was going to be a logistical nightmare to get a refund!But to our pleasant surprise when we contacted Rubicon (they take messages and return their calls) Their response was immediate. We had at least a dozen phone contacts because FedEx kept screwing up the pick up times because we’re a gated community and the office was closed, etc.We dealt with a gentleman named Carlos, he was courteous and prompt returning our calls within an hour. So, even though it was an obvious error on their end, they corrected it with no hassles on our end. We received our refund last night.That’s why my review says “Excellent customer service”! And my husband is happy with his chair!

The Rubicon electric wheelchair is an excellent mobility device. It unfolds and folds itself and is easy to operate. Automatic braking makes operation very safe because it won't go anywhere unless the operator drives it there. A minor drawback is the chairs weight. You know you are lifting something when you load or remove the chair from a vehicle.